Senior Technical Project & Program Manager

Complex technology.Clear execution.

I lead complex technology programs where uptime, compliance, data integrity, and operational readiness cannot be compromised. Across healthcare, legal technology, infrastructure, cloud, and enterprise platforms, I turn complex requirements into accountable plans, coordinated execution, and measurable outcomes.

Los Angeles & Orange CountyRemote & Southern California hybrid

17+

Years leading technology delivery

60+

Enterprise initiatives managed

$18M

Infrastructure modernization led

180

Servers deployed in two months

Signature results

Scale that connects to real work.

Each figure below is tied to a specific engagement documented in my professional history.

60+

Enterprise initiatives managed

ProSearch Strategies

A legal technology and eDiscovery portfolio spanning platforms, cloud, data, infrastructure, integrations, and workflow automation.

$18M

Infrastructure modernization scope

ProSearch Strategies

Coordinated procurement, vendors, testing, and deployment of 180 servers within a compressed two-month timeline.

$4M

ServiceNow ITSM implementation

Healthcare technology engagement

Led requirements, workflow design, UAT, adoption, reporting automation, and operational readiness across technical and business teams.

Selected projects

Programs where structure changes the outcome.

Representative engagements are summarized to protect confidential client and operational details.

01

Healthcare IT · Infrastructure

Network Lifecycle Transformation

Lead delivery and operational readiness across hospitals and clinical environments where continuity, sequencing, and accountability are critical.

Structured execution across concurrent mission-critical implementations
  • ServiceNow Change Requests, CTASKs, CAB approvals, integrated schedules, and dependency management
  • Application and departmental readiness, migration sequencing, cutover, validation, stabilization, and handoff
  • Command-center communications, executive dashboards, ownership crosswalks, and governance controls
02

ServiceNow · Enterprise Systems

$4M ITSM Implementation

Led project delivery and business systems analysis for a healthcare technology implementation focused on adoption and operational improvement.

Improved workflow governance, ticket visibility, and accountability
  • Requirements, workflow documentation, user stories, scope, backlog, and implementation planning
  • Design reviews, integration coordination, QA, UAT, defect resolution, and release readiness
  • Automated operational reporting with SQL Server, Power BI, and Power Automate
03

Legal Technology · eDiscovery

Enterprise Platform & Workflow Portfolio

Directed 60+ legal technology, cloud, data, infrastructure, reporting, and workflow initiatives for an eDiscovery services firm.

25% higher development velocity · 30% stronger on-time delivery
  • Led discovery and fit-gap sessions to define workflows, integrations, data migration, validation, reporting, and acceptance criteria
  • Converted stakeholder needs into roadmaps, milestones, user stories, RAID visibility, decisions, and executive-ready status reporting
  • Coordinated product, engineering, QA, data, operations, support, vendors, and business stakeholders through release and stabilization
04

Legal Operations · Automation

Client Intake Workflow Modernization

Connected legal client-intake requirements with Jira, Salesforce, SQL, and Power BI solutions across six operational and technical teams.

80% greater intake efficiency · 25% better decision support
  • Designed Jira workflows, custom fields, permissions, and client notifications
  • Resolved upstream and downstream dependencies while standardizing intake data
  • Built and managed more than 15 analytics reports for operational leaders

Execution system

Visibility that drives decisions.

A representative view of how I bring workstreams, readiness, dependencies, decisions, and escalation into one accountable operating picture.

Illustrative portfolio view using fictional data. No client, patient, legal, or confidential operational information is shown.

Daily workstream reviews

Weekly executive reporting

Decision and RAID logs

Readiness gates and cutover controls

Enterprise Readiness Dashboard

Composite program example

Executive view

12

Active workstreams

86%

Overall readiness

4

Critical dependencies

2

Decisions due

Network & Infrastructure

On track

92% ready

Applications

Watch

84% ready

Operational Readiness

On track

88% ready

Vendor Delivery

Attention

76% ready

Experience

A career built across transformation environments.

Healthcare, legal technology and eDiscovery, financial services, consulting, and regulated enterprise delivery.

2025 — Present

Senior Technical Infrastructure Project Manager

Ascension · via WWT / Adiz

Healthcare infrastructure transformation, operational readiness, ServiceNow change governance, multi-site cutovers, validation, and stabilization.

2021 — 2025

Senior Technical Project Manager · Program Manager

ProSearch Strategies

Legal technology and eDiscovery portfolio spanning enterprise platforms, cloud, data, integrations, workflow automation, and reporting.

2019 — 2021

Technical Project Manager · Business Systems Analyst

Tanisha Systems · Alta Hospitals

$4M ServiceNow implementation, ITSM process improvement, enterprise applications, integration coordination, UAT, and reporting automation.

2018

IT Project Manager · Business Analyst

Advanced Discovery

Legal client-intake automation, Jira and Salesforce workflows, analytics reporting, requirements, and cross-team dependency management.

2016 — 2017

Project Manager · Data Governance Analyst

Ernst & Young

Petabyte-scale data governance, consolidation, ETL validation, testing, compliance, KPI reporting, and data-culling analytics.

How I lead

Calm leadership.
Visible control.

A practical delivery model for programs with many teams, dependencies, competing priorities, and operational consequences.

01

Align

Clarify outcomes, ownership, constraints, and decision paths across business and technical teams.

02

Govern

Create practical controls for scope, risk, dependencies, change, reporting, and escalation.

03

Deliver

Coordinate parallel workstreams, vendors, integrations, releases, cutovers, and stakeholder communications.

04

Stabilize

Validate outcomes, resolve gaps, support adoption, and transition cleanly into operations.

Leadership reputation

What colleagues can expect.

These are leadership themes, not invented testimonials. Professional recommendations and full career history are available on LinkedIn.

View LinkedIn profile

01

Calm under pressure

Bring order to cutovers, escalations, and high-stakes delivery without creating more noise.

02

Structure people can use

Turn scattered updates into clear ownership, decision paths, and visible commitments.

03

Business and technical fluency

Translate constraints and tradeoffs so engineers, leaders, vendors, and operators can act.

Capabilities

Technical breadth with delivery discipline.

Technical Project & Program ManagementLegal Technology & eDiscoveryEnterprise Platform ImplementationsDiscovery & RequirementsIntegrations & Data MigrationProduct & Engineering DeliveryCloud & InfrastructureNetwork & Data Center TransformationServiceNow ITSMBusiness Systems AnalysisData Integration & Power BIPMO & RAID GovernanceVendor ManagementCutover & Operational ReadinessAgile, Waterfall & Hybrid Delivery

AI-enabled delivery

Use automation to reduce noise without sacrificing accountability.

I use ChatGPT, Gemini, and Power Automate to streamline reporting, identify gaps, and communicate complex information clearly while retaining full ownership of decisions and outcomes.

Education

  • MS in Information Technology · University of Maryland
  • MBA · University of Maryland
  • Postgraduate Legal Studies · Georgetown University
  • BA in History · California State University, Northridge

Current focus

Open to senior technical project and program leadership opportunities.

Targeting remote or Southern California hybrid roles across infrastructure, cloud, enterprise platforms, ServiceNow, healthcare IT, and legal technology. Based in Huntington Beach with access to Los Angeles and Orange County.