01
Align
Clarify outcomes, ownership, constraints, and decision paths across business and technical teams.
Senior Technical Project & Program Manager
Complex technology.Clear execution.
Senior technical project and program leader with 17+ years delivering infrastructure, cloud, ServiceNow, data, and enterprise transformation across regulated environments—from strategy through cutover and operational handoff.
17+
Years leading technology delivery
60+
Enterprise initiatives managed
$18M
Infrastructure modernization led
180
Servers deployed in two months
Los Angeles–Orange County Metro RegionRemote & Southern California hybrid
How I lead
Calm leadership.
Visible control.
A practical delivery model for programs with many teams, dependencies, competing priorities, and operational consequences.
02
Govern
Create practical controls for scope, risk, dependencies, change, reporting, and escalation.
03
Deliver
Coordinate parallel workstreams, vendors, integrations, releases, cutovers, and stakeholder communications.
04
Stabilize
Validate outcomes, resolve gaps, support adoption, and transition cleanly into operations.
Signature results
Scale that connects to real work.
Each figure below is tied to a specific engagement documented in my professional history.
60+
Enterprise initiatives managed
ProSearch Strategies
A legal technology and eDiscovery portfolio spanning platforms, cloud, data, infrastructure, integrations, and workflow automation.
$18M
Infrastructure modernization scope
ProSearch Strategies
Coordinated procurement, vendors, testing, and deployment of 180 servers within a compressed two-month timeline.
$4M
ServiceNow ITSM implementation
Healthcare technology engagement
Led requirements, workflow design, UAT, adoption, reporting automation, and operational readiness across technical and business teams.
Selected projects
Programs where structure changes the outcome.
Representative engagements are summarized to protect confidential client and operational details.
Healthcare IT · Infrastructure
Network Lifecycle Transformation
Lead delivery and operational readiness across hospitals and clinical environments where continuity, sequencing, and accountability are critical.
Structured execution across concurrent mission-critical implementations
- ServiceNow Change Requests, CTASKs, CAB approvals, integrated schedules, and dependency management
- Application and departmental readiness, migration sequencing, cutover, validation, stabilization, and handoff
- Command-center communications, executive dashboards, ownership crosswalks, and governance controls
ServiceNow · Enterprise Systems
$4M ITSM Implementation
Led project delivery and business systems analysis for a healthcare technology implementation focused on adoption and operational improvement.
Improved workflow governance, ticket visibility, and accountability
- Requirements, workflow documentation, user stories, scope, backlog, and implementation planning
- Design reviews, integration coordination, QA, UAT, defect resolution, and release readiness
- Automated operational reporting with SQL Server, Power BI, and Power Automate
Legal Technology · eDiscovery
Enterprise Platform & Workflow Portfolio
Directed 60+ legal technology, cloud, data, infrastructure, reporting, and workflow initiatives for an eDiscovery services firm.
25% higher development velocity · 30% stronger on-time delivery
- Led discovery and fit-gap sessions to define workflows, integrations, data migration, validation, reporting, and acceptance criteria
- Converted stakeholder needs into roadmaps, milestones, user stories, RAID visibility, decisions, and executive-ready status reporting
- Coordinated product, engineering, QA, data, operations, support, vendors, and business stakeholders through release and stabilization
Legal Operations · Automation
Client Intake Workflow Modernization
Connected legal client-intake requirements with Jira, Salesforce, SQL, and Power BI solutions across six operational and technical teams.
80% greater intake efficiency · 25% better decision support
- Designed Jira workflows, custom fields, permissions, and client notifications
- Resolved upstream and downstream dependencies while standardizing intake data
- Built and managed more than 15 analytics reports for operational leaders
Work sample · Anonymized
Cutover readiness, explained at a glance.
This reconstructed work sample shows how I turn a large set of ServiceNow CTASK assignments into one operating view for coverage, attendance, validation, handoffs, exceptions, and closure.
What this sample demonstrates
Leaders can immediately see what is ready, what is incomplete, and where intervention is required before or after a cutover. Organizations, people, ticket identifiers, dates, and displayed values have been removed or adjusted.
One accountable record for every CTASK assignment
Primary and backup resource coverage
Pre- and post-validation evidence
Handoff, exception, and closure tracking
CTASK Cutover Readiness Dashboard
Reconstructed work sample · adjusted values
48
CTASKs in scope
All implementation and validation assignments included in the cutover.
43
Coverage confirmed
Assignments with an acknowledged primary or backup resource.
90%
Coverage rate
43 confirmed assignments divided by 48 in-scope CTASKs.
5
Coverage gaps
Assignments requiring confirmation, reassignment, or escalation.
Resource coverage
43 of 48 confirmed
Measures whether every CTASK has an acknowledged primary or backup resource.
90%
Pre-validation
45 of 48 received
Confirms the service or application was tested and ready before the cutover window.
94%
Post-validation
40 of 48 received
Tracks results and supporting evidence submitted after implementation.
83%
Closure readiness
42 of 48 ready
Shows CTASKs with attendance, validation, notes, and follow-up complete.
88%
Work sample 02 · Interactive
From ambiguity to operational handoff.
A reconstructed enterprise infrastructure modernization plan showing how I organize scope, milestones, dependencies, risk controls, governance gates, cutover, and measurable completion criteria.
Select a phase to inspect the planning logic. Organizations, dates, identifiers, and displayed timing have been removed or adjusted.
16 weeks
Representative timeline
6 phases
End-to-end lifecycle
5 gates
Governance decisions
Hybrid
Delivery approach
Phase 01
Initiation & governance
Weeks 1–2
Align scope, outcomes, ownership, decision rights, and communication before delivery begins.
Exit criteria
Named owners, approved scope, and agreed completion measures
Core deliverables
- Project charter and measurable success criteria
- Stakeholder map, RACI, and workstream ownership
- Integrated governance cadence and status model
Milestone
Charter and governance model approved
Critical dependency
Executive sponsor and workstream leads confirmed
Risk and control
Risk
Unclear scope or decision ownership
Control
Scope baseline, decision log, and documented escalation path
Experience
A career built across transformation environments.
Healthcare, legal technology and eDiscovery, financial services, consulting, and regulated enterprise delivery.
2025 — Present
Senior Technical Infrastructure Project Manager
Ascension · via WWT / Adiz
Healthcare infrastructure transformation, operational readiness, ServiceNow change governance, multi-site cutovers, validation, and stabilization.
2021 — 2025
Senior Technical Project Manager · Program Manager
ProSearch Strategies
Legal technology and eDiscovery portfolio spanning enterprise platforms, cloud, data, integrations, workflow automation, and reporting.
2019 — 2021
Technical Project Manager · Business Systems Analyst
Tanisha Systems · Alta Hospitals
$4M ServiceNow implementation, ITSM process improvement, enterprise applications, integration coordination, UAT, and reporting automation.
2018
IT Project Manager · Business Analyst
Advanced Discovery
Legal client-intake automation, Jira and Salesforce workflows, analytics reporting, requirements, and cross-team dependency management.
2016 — 2017
Project Manager · Data Governance Analyst
Ernst & Young
Petabyte-scale data governance, consolidation, ETL validation, testing, compliance, KPI reporting, and data-culling analytics.
Leadership reputation
What colleagues can expect.
These are leadership themes, not invented testimonials. Professional recommendations and full career history are available on LinkedIn.
View LinkedIn profile01
Calm under pressure
Bring order to cutovers, escalations, and high-stakes delivery without creating more noise.
02
Structure people can use
Turn scattered updates into clear ownership, decision paths, and visible commitments.
03
Business and technical fluency
Translate constraints and tradeoffs so engineers, leaders, vendors, and operators can act.
Capabilities
Technical breadth with delivery discipline.
Technical Project & Program ManagementLegal Technology & eDiscoveryEnterprise Platform ImplementationsDiscovery & RequirementsIntegrations & Data MigrationProduct & Engineering DeliveryCloud & InfrastructureNetwork & Data Center TransformationServiceNow ITSMBusiness Systems AnalysisData Integration & Power BIPMO & RAID GovernanceVendor ManagementCutover & Operational ReadinessAgile, Waterfall & Hybrid Delivery
AI-enabled delivery
Use automation to reduce noise without sacrificing accountability.
I use ChatGPT, Gemini, and Power Automate to streamline reporting, identify gaps, and communicate complex information clearly while retaining full ownership of decisions and outcomes.
Education
- MS in Information Technology · University of Maryland
- MBA · University of Maryland
- Postgraduate Legal Studies · Georgetown University
- BA in History · California State University, Northridge
Current focus
Open to senior technical project and program leadership opportunities.
Targeting remote or Southern California hybrid roles across infrastructure, cloud, enterprise platforms, ServiceNow, healthcare IT, and legal technology. Based in the Los Angeles–Orange County Metro Region.